What happens between your payment and your plan going live — and the rules we never bend.
Last updated: October 2026
Before payment, we check that the plan can actually work for your account: region availability, account type, and any prerequisites listed on the plan page. If anything doesn't fit, we tell you before you pay — not after.
Activation is arranged only through methods the provider allows. We never ask for your password, OTP, or recovery code, and we never use workarounds that put your account at risk. If a plan cannot be fulfilled cleanly, we don't sell it to you.
Most activations complete within a few hours during support hours (10am–10pm, Asia/Dhaka). We tell you the expected window before you pay. If we miss it, we tell you why and give you the choice of waiting or a full refund.
Nothing renews automatically from our side. When your plan nears expiry, you can ask us to renew — we confirm the current price and availability again before you pay.
Contact us with your order reference. Activation problems are covered by our refund policy: if we can't deliver as described, you get a full refund.
Note: this policy is maintained by the SubLagbe team and reflects how the store operates today. It will receive a final legal review before launch.