Privacy Policy

1. What we collect

• · Inquiry references: when you tap Order on WhatsApp or Ask on Messenger, we log an anonymous inquiry event (product, plan, channel, timestamp, and an opaque reference code) so we can reconcile your chat message with our records.
• · Chat contact details: whatever you choose to share in WhatsApp or Messenger while discussing your order — we keep only what is needed to fulfill and support it.
• · Anonymous analytics: page views and storefront interactions (product views, searches, plan selections) with no phone numbers, emails, message contents, or secrets.

2. What we do not collect

We do not ask for, and do not want, your account passwords, OTPs, recovery codes, or card numbers. We do not store raw chat content beyond what is necessary to handle your order, and never without a clear operational need.

3. How we use your information

• · To confirm availability and eligibility for your inquiry.
• · To verify payments and complete fulfillment.
• · To provide support, receipts, and renewal reminders you asked for.
• · To understand, in aggregate, which plans customers find useful.

4. Sharing

We do not sell your information. We share only what is required to fulfill your order (for example, confirming eligibility with a provider's permitted process) and with service providers who help us run the store under confidentiality.

5. Retention

Order records are kept as long as needed for support, refunds, and legal obligations. Anonymous analytics contain no personal identifiers. You can ask us what we hold about you and request deletion where the law allows.

6. Contact

Privacy questions: reach us through the contact page and mention "privacy". We reply during support hours (10am–10pm, Asia/Dhaka).